The Grievance Handling Procedure at DPL utilizes an online computerized system designed to ensure prompt resolution and efficient monitoring of grievances. The procedure involves the following steps:

1. Lodging Your Grievance: Please submit your grievance through the designated portal.
2. Sending a Reminder/Clarification: If you need to follow up on a previous grievance, please lodge a new complaint and mention the previous complaint number.
3. Checking Grievance Status: Track the status of your grievance through the provided system.

Please note: Grievances sent via email will not be processed. Kindly utilize the official website for lodging your grievance.